If you need to change or cancel an order, please contact us before the order ships.
If you are having a problem with something you purchased from us, we want to help. If it is a Sound Professionals brand product, please contact us and we will personally help you to resolve your problem. If the problem is with another manufacturer’s product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. If the manufacturer informs you that a product that is still under warranty is defective, please get a reference # for your call and contact us for a replacement.
If you are not satisfied with your purchase and wish to return it, you may do so as long as it is in BRAND NEW condition (no odors, alterations, scratches, rub marks, blemishes, tears, etc) with all packing materials and literature within 30 days from date of receipt. Always ship products back using an approved carrier approved in a sturdy outer carton and adequate packing materials.
Also, please be advised that all returns must be packaged not only in the original product box (if it came in one), but also an outer shipping box of sufficient size and construction to protect the contents. Do not send back your product without it being packed in a sturdy shipping box. Do not write or put any labels on the original product box. Write and/or put labels only on the shipping box.
Note: Custom orders, special orders, made to order items, items that specify “not returnable” on the product detail page are NOT RETURNABLE. Please contact us if a shipment does not arrive on the scheduled day, and inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc), please notify us within 24 hours so that we can work with the shipping company on your behalf to resolve any problems.
To obtain a return authorization, please contact us via E-mail to obtain a Return Merchandise Authorization (RMA) number. Please provide the following information:
- Your order number (located on your order confirmation and packing list)
- A brief description of the nature of the return (repair, modification, etc.)
- Your contact information (name, address, daytime phone number and e-mail address)
We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package – only on the shipping label. Returns are to be shipped insured to the following address:
The Sound Professionals, Inc.
3444 Sylon Blvd.
Hainesport, NJ 08036
Repairs/replacements are typically shipped back to you via standard shipping within one week, however, if needed, we can provide expedited service and express shipping (additional charge for express shipping). Please contact us for details.
After 30 days from the date of purchase, products that exhibit a defect in manufacturing are covered by their manufacturers warranty. Products manufactured by The Sound Professionals are covered by our 1 year warranty and should be returned to us. Products manufactured by other companies should be returned to the respective manufacturer for warranty service. In either case, the customer is responsible for shipping cost to return them to the manufacturer.
Contact us for questions related to refunds and returns.